Logging equipment and a service truck on a resource road in the North Cariboo

Questions

Mobile Mechanic FAQ

Straight answers about how mobile repair works around Quesnel — what gets fixed in the field, where we go, and what to have ready before you call.

After-hours breakdown calls taken.

What areas do you cover?

Quesnel and the surrounding North Cariboo, including Two Mile Flat, Bouchie Lake, Ten Mile Lake, Kersley, Hixon, Nazko and the Highway 26 corridor toward Wells, plus the resource roads and industrial sites in between. Longer-distance calls depend on location, access and the nature of the breakdown.

What kind of equipment do you service?

Highway tractors, log trucks, gravel and dump trucks, trailers, skidders, processors, feller bunchers, log loaders, excavators, dozers, wheel loaders, construction equipment and diesel-powered industrial machinery.

Can you fix it where it sits?

Often, yes. Diagnostics, hydraulic hoses and leaks, air system faults, brakes, electrical and charging problems, sensors and wiring, filters and fluids, cooling faults and many component replacements are all field work. Internal engine repairs, major transmission and differential rebuilds, structural repair and anything needing a press, hoist or clean shop environment are not.

How do I know whether to call a mobile mechanic or arrange a tow?

Call first and describe the symptoms. A short conversation often narrows it to a field repair or clearly identifies a unit that needs to be moved. Even when it needs transport, an on-site diagnosis usually means it goes to the right shop once rather than being moved twice.

Do you take after-hours breakdown calls?

After-hours breakdown calls are taken. We don't guarantee 24/7 arrival times — distance, road conditions, safety and other active calls all affect what's possible — but you'll get a straight answer on whether we can get to you and roughly when.

Can you get to equipment on resource roads and cut blocks?

Usually, but access decides it. Soft ground, snow, steep landings, active hauling and washouts can all make a site unworkable for a service truck. Tell us what the road and approach look like when you call so we can plan properly or arrange to have the machine moved somewhere workable.

What information should I have ready when I call?

Your location as precisely as possible, the make and model of the unit, the engine if you know it, what the machine was doing before the problem started, any fault codes showing, and whether the site is safely accessible for a service truck.

Do you do scheduled maintenance, or only breakdowns?

Both. Fluid and filter service, pre-season checks, small fleet servicing and inspection prep can all be done at your yard on your schedule, which keeps units on the property instead of sitting at a shop.

Do you work on every make and model?

No. We'll take on most common heavy duty and diesel equipment, but some systems are dealer-locked or need manufacturer-specific tooling. Call with the unit and engine and you'll get an honest answer before anyone drives out.

How do I request service?

Calling is fastest, especially for a breakdown. If it isn't urgent, the service request form takes about a minute — name, phone, location, the equipment and a short description of the problem.

Still not sure? Send a service request or read about how the mobile service works.

Need a mechanic? We come to you.

Call with the make, model and what the machine is doing. If it can be fixed where it sits, that's the plan. If it can't, we'll tell you straight.

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